Xeqmate video surveillance for multifamily properties pulls into one platform what is usually scattered today: cameras with recording, a digital front desk logging visitors and parcels, a resident app, and plate reading at the vehicle entrance. For the board and the management company, that means one vendor, one subscription and one place to look when somebody asks for footage.
For residential properties, Xeqmate delivers video surveillance with recording, a digital front desk and a resident app on the same platform. The cameras the property already owns come in over RTSP, RTMP or P2P, with no hardware swap; the desk logs visitors, contractors and parcels; the resident books amenities and authorises visitors in the app; and license plate recognition (LPR) logs the vehicles at the gate. All of it with per-user permissions and an audit trail.
The front-desk routine in detail — visitors, contractors, parcels, lost and found, maintenance, shift handover — and the resident app are covered on the access control and digital front desk page. Here the focus is what changes day to day for the board and the management company when cameras and the front desk start living in the same system.
Fewer contracts, fewer screens for the concierge, fewer "which system was that in again?" moments.
The lobby, garage and common-area cameras join the platform with no hardware swap, with cloud recording or a local server, and timeline playback.
Visitors, contractors, parcels, lost and found, maintenance and shift handover logged in the platform — searchable, with no paper logbook.
Amenity bookings, notices and bills, visitor authorisation by self-registration invitation and raising incidents — straight from the resident phone.
Automatic plate reading at the gate: read search by period, plate alerts and a record of which vehicle came in, and when.
It is the request that reaches the board most often — from a resident, from the management company or from the police with a warrant. The platform was designed to answer it well.
Footage only exists inside the contracted retention window — which is why the plan choice matters, as explained below.
Each camera recording plan combines resolution and retention days (7, 15 or 30, for example); video older than the window is discarded automatically. The criterion for choosing is how long after an event somebody would ask for footage: residential properties typically run 15 to 30 days — long enough for a resident to notice the scratch on their car, for the management company to look into an incident, or for a warrant to arrive. Critical points can use longer windows, camera by camera.
Need to keep a clip forever? There is no need to raise the retention for that: just clip the segment and download it — the file can be archived outside the platform. The model is detailed on the cloud recording page.
Footage of a person is personal data — access to the property cameras needs a rule, not a shared password.
Each user has their own role and permissions: the concierge runs the desk and the entrance cameras, the superintendent sees what the job requires, the board and the management company see the management view. Nobody shares a login.
Queries, views, generated clips and administrative actions all go into the audit trail — the basis for answering resident challenges with confidence.
Privacy governance: a lawful basis, purpose and transparency, retention under the property control, releasing the minimum necessary to whoever has standing, and two-factor authentication (2FA) available.
No. IP cameras, DVRs and NVRs of any brand join the platform over RTSP, RTMP or P2P. Plate reading and the other analytics run on the platform server, so no special cameras are needed.
Retention is configurable per camera (7, 15 or 30 days, for example). Residential properties typically run 15 to 30 days — long enough for most footage requests to arrive. Important segments can be clipped and archived outside the platform, without raising the retention.
The operator finds the incident in the player and downloads the clip (up to 60 minutes per segment, available for 30 days). For vehicle requests, the LPR read report exports to CSV, Excel or PDF. The audit trail records who generated and who viewed what. The practical rule: hand over the clip of the incident to whoever has standing — the person involved, the person responsible for the site, or an authority with a warrant.
Yes. The access control module covers the front-desk routine (visitors, contractors, parcels, lost and found, maintenance, shift handover) and the resident app (bookings, notices and bills, self-registration visitor invitations, incidents) — in the same system as the cameras.
Only if the administrator wants them to. Each user has their own role and permissions and reaches only the sites, cameras and modules released to them. Every action is written to the audit trail.
The platform was designed around data-protection principles: permission-based access, an audit trail, retention under the property control, and transparency. The footage-release policy is set by the property — the platform provides the instruments to follow it and to prove it.
30 minutes with our team: we connect one of the property cameras live, walk through the digital front desk and the resident app, and you leave with the cost for your own scenario.
We reply within one business day · no credit card, no install, no commitment